Shipments and returns

Delivery Terms

The delivery period varies from 7 to 20 working days depending on the day of the week that the purchase was made and the Territory / Country of delivery, deliveries are made from Monday to Friday. All our products are sent by means of transport agency. Orders are prepared at the time the payment has been confirmed.

Shipping Costs

The products purchased will be delivered to the address indicated in the purchase order.

The purchase tickets will be sent to the e-mail address indicated by the customer in his online store product purchase form.

Delivery will be made promptly under the responsibility of the carrier.

An order is considered delivered at the time the carrier delivers the package, or the packages, to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate all anomalies in the delivery receipt.

The price of shipping costs with additional cost (Outside Spain) will be reported by OBSESIONARTE S.L.U. the customer detailing it in the order form and invoice valuation and so the user can previously check the final price of the shipment of their product.

Reclaims

The buyer, after receiving an email that his order is sent, if after a reasonable period of time does not receive the product, in order to clarify the cause of the delay, the buyer can contact OBSESIONARTE S.L.U. through the telephone +34-649-632-923, or through the contact form or by mail: info@creatikestudio.com

Once obtained the claim, OBSESIONARTE S.L.U. contact the buyer in order to explain what happened and reach an agreement on what happened.

Return Policy and Procedure

In accordance with the Spanish and European Union legislation applicable to returns of products purchased through online stores or systems, the client will have a maximum period of fourteen (14) calendar days from the delivery of the work to desist , totally or partially, of the purchase of the work, once the term of fourteen (14) calendar days has expired, no refunds will be accepted for the abandonment of works purchases. To exercise the right of withdrawal, you must send an email to info@creatikestudio.com indicating the reasons for your decision to withdraw from the contract, this being voluntary and for the sole purpose of having information for the improvement of our services: Voluntary withdrawal, Low quality of the Product, or any other reason that you consider. In case of withdrawal on your part, we will refund all payments received from you, including delivery costs, if applicable, without undue delay, and in any case, within a period of 14 calendar days.

Notwithstanding the foregoing, we may retain the refund until we have received the work, or until you have presented a proof that you have returned it and all the information of the transport company for the verification and monitoring of your Shipping.

You must return the purchased work within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract, and you must bear the direct cost of returning the products.

The work must be in the same condition in which it was delivered and must preserve, as far as possible, its original packaging and labeling. The return must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the works in perfect condition. The proof of purchase must be included within the shipment.

The direct costs and expenses for those returns of works in the exercise of the right of withdrawal, will be paid by the client and therefore, the latter will assume the costs of return shipping.

returns of orders whose products have been damaged before delivery or are damaged in the act of delivery to the buyer will be accepted, in this case it will be necessary to open the packaging and check the condition of the product in the presence of the carrier, As well as taking a photograph of the damage to the product, this procedure will be the same for those products delivered that do not match those indicated in the order. In both cases we will proceed to verification and confirmation of the reasons for the return and the costs of return will be borne by OBSESIONARTE S.L.U. However, the buyer will be consulted about the option of maintaining your order and the acceptance of a new shipment of the same or another product, and in the affirmative case OBSESIONARTE S.L.U. would facilitate a replacement of the damaged or new product and the price variations that may cause in favor of the buyer or OBSESIONARTE S.L.U., will be paid by one or the other (as the case may be for or against the buyer or OBSESIONARTE S.L.U. for the same payment method with which that the purchase-sale was made.